User Agreement for Therapists
Welcome to CuraMind. We are committed to providing a reliable and
professional environment for both therapists and clients. This User
Agreement outlines our policies and expectations regarding cancellations
by therapists and the Three Strike Rule that applies to them. By joining
our platform, you agree to adhere to these guidelines to maintain the
high standards we strive for.
Therapist Cancellation Policy and Three Strike Rule
General Cancellation Guidelines for Therapists- Notice Requirement: Therapists must follow the proper notice policy below for cancelling a scheduled session, except in cases of emergency.
- Emergency Cancellations: Emergencies must be verified with appropriate documentation (e.g., a doctor's note). Immediate notification to both the client and platform is required.
- Communication: All cancellations should be communicated through the platform to ensure documentation and proper handling.
Three Strike Rule
Strike 1: Written Warning- Incident: The first cancellation without proper notice or valid emergency.
- Penalty: The therapist receives a written warning and will be fined 10% of the session fee.
- Record: This warning is recorded in the therapist's profile internally. This shall not be shown to prospective clients.
- Incident: A second unauthorized cancellation within a 12-month period.
- Penalty: The therapist is suspended from the platform for a period of two weeks and will be fined 25% of the session fee.
- Record: Details of the incident and suspension are added to the therapist's profile internally. This shall not be shown to prospective clients.
- Incident: A third cancellation without appropriate notice or justification within the same 12-month period.
- Penalty: The therapist's access to the platform is suspended for 1 month and will be fined 50% of the session fee.
- Record: A comprehensive review of all incidents and actions is documented and maintained.
Penalties for Cancellations and No-Shows
Financial Penalties: Therapists will incur a penalty fee for each cancellation or no-show, which will be a specific percentage of their session fee. This fee increases with each strike:- First Strike: 10% of the session fee.
- Second Strike: 25% of the session fee.
- Third Strike: 50% of the session fee.